Performs operations through easy to follow screens.  (The system displays functions in a logical, consistent manner on easy-to-use tabs.)
	Retains a complete copy of all correspondence with a claimant or provider.  (The system allows immediate on-line access to this information.)
	Utilises the mouse or command keys that minimise keystrokes and allows the user to go directly to the next processing step without having to type commands.
	Uses concise (English) field descriptions and avoids ambiguous codes and field titles.
	Verifies field entries and transactions.  (The system displays messages and/or screens when additional information or acknowledgment is required.)
	Bypasses certain screens that may not be needed every time a claim is entered.  (The system (via passwords) allows the System Administrator to determine which screens and/or buttons within a screen are available or bypassed.)
	Accepts user-defined information and free-form notes in designated text areas.
	Retains claim history information on-line, based on user requirements.
	Provides access to information through the member number, member name (or part of), claim number, or provider’s name, etc.
	Provides real-time validation of Provider type and service provided.
	Has body part identification (e.g. tooth number, etc.).